Some people see an issue and work around it.

Others ask why it happened, what it means for our clients and team members, and what can do to ensure it doesn't happen again.

This role is for the second kind of person.

As our Senior Partner Quality, you will work alongside our regional operational and clinical teams to strengthen care and service quality, improve client outcomes, and support compliance across our home care services.

You will analyse trends, investigate incidents and complaints, identify opportunities for improvement, and help embed practices that make a genuine difference to the people we support.

With significant reform underway across the aged care sector, this is an opportunity to influence how quality care and services are delivered, not just measure it afterwards.

Working primarily from home and based in the Newcastle region, you'll enjoy a role with variety, autonomy, and the chance to partner with stakeholders committed to delivering great person-centred care.

Your Role 

Part coach, part Quality Specialist and part improvement champion.

Your work will include:

• Partnering with regional operational and clinical teams to support safe, high-quality care and services.
• Reviewing incidents, complaints, consumer feedback and survey results to identify themes and improvement opportunities.
• Conducting audits and quality reviews, turning findings into practical actions.
• Supporting teams to understand and meet regulatory requirements and quality standards.
• Contributing to organisational readiness for Strengthened Aged Care Quality Standards Facilitating learning and continuous improvement activities across the organisation.
• Preparing reports and supporting quality and governance discussions.
• Promoting client choice and ensuring the voice of the client remains central to care and service delivery.

About You 

You are someone who:

• Holds tertiary qualifications in Nursing or an Allied Health discipline.
• Has significant Quality experience in Home or Residential Aged Care environments.
• Has practical understanding of the Strengthened Aged Care Quality Standards.
• Loves digging beneath the surface to understand root causes.
• Communicates confidently with a wide range of stakeholders.
• Can balance compliance requirements with operational realities.
• Is a natural relationship-builder who works collaboratively to achieve outcomes
• Is comfortable navigating change and challenging existing practices when required.
• Thrives in a role with variety, autonomy and multiple competing priorities

Your Benefits:

• A 100% work-from-home role (Newcastle based - with some travel to the office).
• Flexibility to work 4 or 5 days/week.
• Genuine flexibility and support from both your leader and team.
• Salary packaging benefits – up to $18,550 tax-free.
• Perkbox – access to 9,000+ discounts on shopping, groceries, travel, fitness, and entertainment.
• Sonder – 24/7 Instant Support and online resources.
• The opportunity to work in a purpose-driven organisation where your work makes a real difference every day.

About integratedliving

integratedliving is a not-for-profit in-home aged care provider specialising in support for older Australians in regional and rural communities, supporting people to live independent, active lives through community-based services. The 1,200+ strong workforce of dedicated professionals delivers vital home care, health and wellbeing services to more than 20,000 people across the east-coast of Australia each year.

Applications close Friday, 17th July. However, if you wish to apply, please do not hesitate as we screen applications as they are received and may close the applications early.