Customer Service Officer – Max Term Contract (6 Months, Full-Time, Monday–Friday) – integratedliving, Carrington

Are you passionate about delivering exceptional customer service and making a meaningful difference in people’s lives? integratedliving is seeking a motivated, compassionate, and solution-focused Customer Service Officer to join our Carrington Contact Centre on a 6-month full-time contract, Monday to Friday.

This is a fantastic opportunity to be part of a purpose-driven, not-for-profit organisation where your work directly supports clients, Support Workers, and community partners across Australia.

About the Role:

As a Customer Service Officer, you will be the first point of contact for clients, Support Workers, and community vendors. You’ll provide clear information, resolve enquiries, and deliver empathetic support—often to people navigating complex or challenging situations. You’ll work within a collaborative and supportive team, where quality service and compassion are at the heart of everything we do.

Key Responsibilities:

• Deliver high-quality, professional customer service across multiple communication channels

• Respond to enquiries and complaints with empathy, efficiency, and confidence

• Accurately record client interactions and updates in internal systems

• Problem-solve and think creatively to support client needs

• Adapt to a fast-paced and evolving environment

• Contribute positively to a supportive, inclusive team culture

About You:

• Proven customer service experience with a strong people-first approach

• Confident communicator with excellent attention to detail

• Able to manage sensitive conversations with professionalism and care

• Adaptable, resilient, and comfortable working in a dynamic environment

• Motivated to contribute to a role with purpose and impact

Why Join integratedliving:

• Full-time hours, Monday–Friday – enjoy work-life balance with no weekend work

• Supportive and collaborative leadership team

• Challenging and impactful work contributing to improved aged care services

• Not-for-Profit Salary Packaging – increase your take-home pay

• Generous employee benefits and recognition programs

• Perk Box access – 9,000+ discounts on groceries, shopping, travel, fitness & more

• Professional development and career progression opportunities

• Inclusive, safe, and respectful workplace culture

• Free and confidential Employee Assistance Program (EAP)

About Us:

integratedliving is an industry-leading provider of person-centred care, supporting clients across rural, regional, and remote communities. Our dynamic and values-driven culture is focused on helping people live well, independently, and connected to their communities—at home, where they want to be.

If you are a driven customer service professional who thrives in a fast-paced environment and enjoys making a real difference in people’s lives, we encourage you to apply.