Customer Service Officer – Max Term Contract (12 Months, Mon/Thu/Fri 9:30am–5:30pm) – integratedliving, Carrington

Are you a customer service professional who enjoys helping people and making a genuine difference? integratedliving is seeking a friendly, reliable, and solution-focused Customer Service Officer to join our Carrington Contact Centre on a 12-month max term contract, working Monday, Thursday, and Friday from 9:30am to 5:30pm.

This role is ideal for someone looking for consistent part-time hours while contributing to a purpose-driven, not-for-profit organisation that supports communities across Australia.

About the Role:

As a Customer Service Officer, you will be the first point of contact for clients, Support Workers, and community vendors. You’ll provide accurate information, respond to enquiries, and deliver compassionate support—often to people navigating complex or sensitive situations. You’ll be part of a supportive and collaborative team, where your work has real impact every day.

Key Responsibilities:

• Deliver exceptional customer service with empathy and professionalism

• Handle enquiries, feedback, and complaints sensitively and efficiently

• Accurately record client interactions and outcomes in internal systems

• Problem-solve and think creatively to support client needs

• Adapt to change in a fast-paced and evolving environment

• Contribute positively to a respectful, inclusive team culture

About You:

• Proven customer service experience with a people-first mindset

• Strong communication skills and attention to detail

• Confidence managing sensitive conversations

• Adaptable, resilient, and solution-focused

• Motivated by work that has purpose and community impact

Why Join integratedliving:

• Consistent part-time hours – Monday, Thursday & Friday, 9:30am–5:30pm

• Supportive and collaborative leadership team

• Challenging and meaningful work contributing to improved aged care services

• Not-for-Profit Salary Packaging – increase your take-home pay

• Generous employee benefits and recognition programs

• Perk Box access – 9,000+ discounts on groceries, shopping, travel, fitness & more

• Professional development and career growth opportunities

• Inclusive, safe, and respectful workplace culture

• Free and confidential Employee Assistance Program (EAP)

About Us:

integratedliving is an industry-leading provider of person-centred care, supporting clients across rural, regional, and remote communities. Our dynamic and values-driven culture focuses on helping people live well, independently, and connected to their communities—at home, where they want to be.

If you are a driven customer service professional who thrives in a supportive environment and enjoys making a real difference in people’s lives, we encourage you to apply.